Tuesday, August 12, 2008

All Software Has Bugs

I was wondering why I couldn't get into Gmail on Monday. Apparently they had a system wide outage and apologized publicly for it which is very uncommon for companies to do. Being in the technology field, I realize that scheduled downtime is needed and I believe it to be acceptable as long as it's after business hours and customers are notified in advance. The Internet and online applications have become utilities that many people rely on multiple times a day. Like the phone that you expect to always produce a dial tone every time you pick it up, you should be able to log into your email account and see your messages at your whim.

This is just a small (?) reminder to all that software has bugs and will break (nothing is perfect).

Update [8/14/08] : We have a VMWare installation here at work and were patching servers at 1:30 in the morning yesterday... VMware's CEO Apologizes For Major Bug

No comments: